You get what you measure - how do you know you are not just doing busy work?


Measure dumb stuff and don’t be surprised when you get poor results.

Too many people focus their attention on measuring and fixing what already happens. Often times what happens doesn’t need to and you should stop doing it.

Make sure your measures contribute to the achievement of a Successful Customer Outcome.

Watch – Successful Customer Outcomes (SCO) http://bit.ly/1flfSmm