of IQ Business in South Africa (BP Group partners) spotted a gemstone of an article on
the theme of Customer Experience.
 |
| Willie Krause, Certified Process Professional Champion IQ Business |
Leaders
in telecom, utilities, and insurance are boxed in as their markets become
commoditized, saturated, and regulated.
How to break out of the box and return
to growth? Reconnect creatively with customers.
Creating
a unique customer experience is one of the best ways to achieve sustainable
growth, particularly in industries that are stagnating. If a telco, a utility,
or an insurance company can create a highly differentiated customer experience
that turns dissatisfaction or indifference into delight, it will recruit an
army of vocal advocates online and offline, gain market share, and generate
revenue growth.
Get the full skinny from ATKearney >
Leaders
in telecom, utilities, and insurance are boxed in as their markets
become commoditized, saturated, and regulated. How to break out of the
box and return to growth? Reconnect creatively with customers.
Creating a unique customer experience is one of the best ways to achieve
sustainable growth, particularly in industries that are stagnating. If a
telco, a utility, or an insurance company can create a highly
differentiated customer experience that turns dissatisfaction or
indifference into delight, it will recruit an army of vocal advocates
online and offline, gain market share, and generate revenue growth.- See more at: http://www.atkearney.com/innovation/ideas-insights/article/-/asset_publisher/VHe1Q1yQRpCb/content/how-to-create-an-entirely-different-iated-customer-experience/10192#sthash.93FoirTg.dpuf
Leaders
in telecom, utilities, and insurance are boxed in as their markets
become commoditized, saturated, and regulated. How to break out of the
box and return to growth? Reconnect creatively with customers.
Creating a unique customer experience is one of the best ways to achieve
sustainable growth, particularly in industries that are stagnating. If a
telco, a utility, or an insurance company can create a highly
differentiated customer experience that turns dissatisfaction or
indifference into delight, it will recruit an army of vocal advocates
online and offline, gain market share, and generate revenue growth.Sound simple? It isn't,
- See more at: http://www.atkearney.com/innovation/ideas-insights/article/-/asset_publisher/VHe1Q1yQRpCb/content/how-to-create-an-entirely-different-iated-customer-experience/10192#sthash.UR9yMkEB.dpuf
Leaders
in telecom, utilities, and insurance are boxed in as their markets
become commoditized, saturated, and regulated. How to break out of the
box and return to growth? Reconnect creatively with customers.
Creating a unique customer experience is one of the best ways to achieve
sustainable growth, particularly in industries that are stagnating. If a
telco, a utility, or an insurance company can create a highly
differentiated customer experience that turns dissatisfaction or
indifference into delight, it will recruit an army of vocal advocates
online and offline, gain market share, and generate revenue growth.Sound simple? It isn't,
- See more at: http://www.atkearney.com/innovation/ideas-insights/article/-/asset_publisher/VHe1Q1yQRpCb/content/how-to-create-an-entirely-different-iated-customer-experience/10192#sthash.UR9yMkEB.dpuf
