The 2006
book Customer Expectation Management -
Success without Exception, identified
global leading best practices and lessons from the worlds top performing
companies.
We have now harnessd these best practices into a set of practical and easy to use toolkits and education services which will help you transform the way processes work forever.
We have now harnessd these best practices into a set of practical and easy to use toolkits and education services which will help you transform the way processes work forever.
I wanted to tell you how
much I enjoyed the book! It really helped tie together various concepts and
practices I have been evolving towards over a number of years, crystallizing
them into a simple but powerful framework. Steve Melville, Director, Oracle, USA.
See
the book on Amazon.
In 2010
the book Outside In The Secret galvanized
global leading corporations to redefine their view of business, and in doing
create clear water between themselves and their competitors. In redrawing the
business map companies progressively with the Triple Crown as they
simultaneously reduce costs, grow revenues and enhance customer services.
It is a copernican shift in the way
people do business.
You will never think of
business in the same way again.
See the
book on Amazon.
