Can South Africa ever grow again? - the burning platform

Adam Craker, IQ business CEO Opens the Growth event
New report identifies constructive steps for business in South Africa.
At IQ businesses annual conference more than 200 partners and customer organisations shared a discussion focusing on the challenges and opportunities for South Africa over the next few years. 




Underpinned by excellent research now published at www.growth.co.za delegates welcomed sessions from Allon Raiz - Business Incubator Tzar, Alan Hosking - management thinking guru, Ivor Chipkin - Academic thought leader, Steve Towers - Customer Experience Champion, Adam Craker - CEO IQ business (and host), Bruce Whitfield - TV journalist and personality, Alon Lits - GM Uber South Africa.


Alon Lits, GM of UBER, South Africa
Alon Lits held the delegates attention with the groundbreaking and thrilling story of Uber's South African adventure over the last two years. Transforming the lives of over 2,000 new drivers and more especially providing a remarkable service to citizens across Johannesburg and Cape Town. As with every innovator and disruptor the road hasn't always been a smooth one however one by one the road blocks have been shifted and some exciting complementary innovations lie just around the corner.


Inada Club is a great networking location in the heat of Joburg
Adam Craker shared his recent discussions with government and business leaders from across the continent, underlining a conference sentiment that it was time 'to get on with it' despite red tape and governments mixed support.

Delegates appreciated the leadership of IQ business and the fantastic venue (Inanda Club) which encouraged networking during the brunch.


Allon Raiz was introduced via his recent video and through the use of language born of frustration with government apathy caught everyone's attention. Interviewed by award winning financial journalist Bruce Whitfield he encouraged action rather than words, and doing rather than saying. As one of Africa's leading entrepreneurs his call to action rings true for so many.


Academic Ivor Chipkin offered a perverse and interesting perspective suggesting that rather than sweeping away regulation and red tape we should instead standardise towards a common approach. It is futile trying to fix the seeming duplication of so many government functions. He also stressed that government is there to do that - govern, and we shouldn't expect that to be necessarily business friendly. Food for thought there.

Changing our perspective is encouraged by Alan Hosking. If we became more Outcome focused then perhaps we can see our way to a more positive future. His talk centred around his research and findings published in his new book, and was a refreshing balance of optimism coupled with suggested approaches.

Steve Towers then suggested a pragmatic 'go back and do it' call to arms. By creating better Customer Experiences and moving Outside-In growth focused companies consistently win the triple crown - reducing costs, growing revenues and improving service simultaneously. By way of examples BMW, Jaguar Rover, Emirates, Indigo and Apple (of course) were reviewed, finishing with an example of a banks onboarding process, that achieved 90% cost reduction, 70% year on year growth and top ranking for customer service (from 5th).

The conference was a quick fire enjoyable meeting of minds with Adam Craker receiving a well deserved delegate pat on the back for the efforts of IQ business to get the theme of Growth front and centre in the quest for South Africa's future success.

You can request the report Activate growth.co.za from info@iqbusiness.net or the website www.iqbusiness.net



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Certified Process Professional Masters  Champions (CPP-Master) Program


An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html





Customer Experience Management - 5 Key Ideas to ensure Success

Hello again guys, 

we have had a real busy couple of weeks with several well received articles below. Also the PEX 2016 event has now taken shape.

As usual for the Annual event we have a strong presence (talks, workshops and awards) so hopefully you will get there as well for a terrific networking occasion. See the invite below...



...Customer Experience Management...

http://www.successfulcustomeroutcomes.net/2015/09/how-do-you-make-customer-experience.html

...Customer Journey Maps...
http://www.successfulcustomeroutcomes.net/2015/09/customer-journey-maps-in-cul-de-sac.html

...Holacracy – Fad or Freedom...
http://www.successfulcustomeroutcomes.net/2015/08/holacracy-fad-or-freedom_30.html

...Certified Process Professional Level 5 (CPP Masters)...
http://www.successfulcustomeroutcomes.net/2015/08/certified-process-professional-level-5.html

...Linking Process with Strategy...
http://www.successfulcustomeroutcomes.net/2015/08/how-can-you-link-process-with-strategy.html

...PEX Week is back...
with one mission to accomplish: To empower visionaries across the globe to lead meaningful business transformations 
http://www.pexweek.com




Do you want to get in the picture? Join us soon at a session in a city near you...

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters  Champions (CPP-Master) Program


An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html



Telstra's finance transformation: A journey to excellence

Transforming the processes in the Finance arena - video interview



 "Partner with the business and drive Outcomes"

So often the backoffice is regarded as the last place to fix the customers experience. Here we see an approach about fixing internal customers experience utilizing Outcomes based thinking coupled with key interactions. Result is a significantly streamlined Finance function, enabling the frontline to deliver better Successful Customer Outcomes.

The Finance Transformation Summit in Australia
http://www.financetransformation.com.au/ - November 10-11, 2015







Do you want to get in the picture? Join us soon at a session in a city near you...


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters  Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html



12 All New Tracks to transform your thinking forever

http://www.pexweek.com
The Annual conference that is PEXWeek 2016 is now open for registrations.

 

WHAT'S NEW IN 2016?

  • 13 new themes, 12 new tracks and 18 new workshops
  • Site visit to Taylor Farms, including a workshop with their COO
  • CPP Training Levels 1, 2, 3 and 4 (Beginner, Intermediate or Advanced)
  • PORTS as a PEX Sport: Each speaker must refer to their Plan, Outline,Realization, Traps and Status of the current programs
  • PEX Globe and PEX Surgery- A diagnostic consultancy session: Network with cutting edge practitioners or get consultants to review your project

Listen to what some of your colleagues are sharing from this years event - and why you should register soon for workshops, conference and PEX Certified Process Professional training Levels 1, 2, 3 & 4 - we will be covering off Customer Alignment, Process Optimization, Innovation and Performance Management.

I will be there with the team :)



If you can't make the Annual conference review some of the alternative venues...


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters  Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html










What can CPP Masters and Customer Experience Management do for you?

New partnership with Knowledgelab Australia expands scopes of classes and location for wannabee Australian Certified Process Professionals™ /Masters™ & Champions™.


Since 2006 The BP Group and 20+ partners have delivered more than 700 global Certified Process Professional events with more than 80,000 CPP’s around the world qualified through Open and In-house programmes. 

In Australia 850+ have qualified through the open programme.
If you are already qualified, fantastic – come and join us for a refresher (very special rates). 

Melbourne CPP Masters review the Action Plan
If this is new and interesting join us in the coming months to learn the secrets of the worlds leading companies delivering personal and business transformation.


 I will see you there.

... Canberra – 19-22 October Register Here <
... Sydney – 16-19 November Register Here <
... Melbourne – 23-26 November Register Here <
... Brisbane – 15-18 February Register Here <


Register via www.knowledgelab.com.au (if you are in ANZ) or www.bpgroup.org/book-class.html.
You can speak with knowledgelab on : +61 2 8011 4476


Do you want to get in the picture? Join us soon at a session in a city near you...

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters  Champions (CPP-Master) Program


An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html