Professional Certification reaches new heights in USA, UAE, UK, South Africa, Nigeria and India this month

The year always starts with a rush of events and this last few weeks have been no different.

CPP Professionals in Florida

So far leading members of the community have attended the Annual Conference in Florida, participated in Certification programs in Dubai, Johannesburg, Orlando, Cape Town, Mumbai and London. 

In just one month we have 25 new CPP Champions, 100+ CPP Masters and 150+ CPP Professionals.

Couple that with new partners in West Africa and Australia and you get the buzz out there.

CPP Champions in Orlando

The coming few weeks see events in Sydney, Melbourne, Washington DC, Detroit, Dubai, Cape Town, Lagos, Bangalore, San Francisco... and that is just the 'open' program. 

We also have in-house coaching, mentoring and certification so there is absolutely no doubt that the Customer is front and center for all our organisations in 2016.

CPP Masters in Dubai

So What are you doing to advance your capability? 

Erika Westbay - Community Award of the Year

Review and see why there just is so much happening!
http://www.bpgroup.org/book-class.html

CPP Masters in London

This explosion in interest reflects the growing trend to link all things process with Successful Customer Outcomes, so why not join us all for a refresher or encourage your colleagues to take that next step to professional and enterprise success. Coming to a city near you soon.

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

http://www.bpgroup.org/book-class.html

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

CPP Champion Erika Westbay is the best in the world!

The annual PEX conference features great talks, excellent networking and the yearly Awards for outstanding projects and achievements.

As always the bar keeps getting higher and we are thrilled to announce that Erika Westbay, Programme Director at the Nature Conservancy and
BP Groups first ever CPP Champion (back in 2006) has now achieved another world first as the 2016 'Community Contribution of the Year'.

It is a huge appreciation from the community for the effort and success Erika has achieved both within her own organisation and the world at large.

Erika Westbay 'Community Award of the Year'

Congratulations Erika and keep pushing us on to achieve more!

Here is the list of complete winners:

Category: Best Process Improvement Project Under 90 Days
Winner: MI Department of Licensing & Regulatory Affairs (LARA)

Category:Best Business Transformation Project
Winner: Optus

Category: Best Project Contributing to Customer Excellence
Winner: Bristol-Myers Squibb Manati

Category: Best Technology-Enabled Process Improvement Project
Winner: Globe Telecom

Category: Best Start Up Business Process Excellence Improvement Program (Under 2 Years)
Winner: Dos Pinos

Category: Best Business Process Excellence Improvement Program (Over 2 Years)
Winner: Lockheed Martin

Category: Most Innovative Approach to Driving Culture Change
Winner: BASF Corporation

Category: Program Director of the Year
Winner: Sridhar Krishnan (Catalent Pharma Solutions)

You can review this years and the 2017 event via www.pexweek.com

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

http://www.bpgroup.org/book-class.html

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Dubai CPP Masters achieve successful outcomes

Delegates from UAE, Qatar, UK and Nigeria gathered at the Crown Plaza in Dubai and following an intensive session reviewing case studies of more than 20 Outside-In organisations achieved certification. 


Well done guys! Review the happy campers. There are now more than 700 Certified Process Professionals in the GCC region, a list of recent Middle East companies includes several emergent global leaders (see below).

Team Falcon (Mike in the middle is the captain!)

Team Galaxy - their stars shone bright.

The Hunters have their prizes - CPP Master certificates

Triple Crown Plus share the honors

Do you want to get in the picture? Join us soon at a session in a city near you...

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters  Champions (CPP-Master) Program

http://www.bpgroup.org/book-class.html

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

What can CPP Masters and Customer Experience Management do for you?

New partnership with Knowledgelab Australia expands scopes of classes and location for wannabee Australian Certified Process Professionals™ /Masters™ & Champions™.

Since 2006 The BP Group and 20+ partners have delivered more than 700 global Certified Process Professional events with more than 80,000 CPP’s around the world qualified through Open and In-house programmes. 

In Australia 850+ have qualified through the open programme.
If you are already qualified, fantastic – come and join us for a refresher (very special rates). 

Melbourne CPP Masters review the Action Plan

If this is new and interesting join us in the coming months to learn the secrets of the worlds leading companies delivering personal and business transformation.


 I will see you there.

... Canberra – 19-22 October > Register Here <

... Sydney – 16-19 November > Register Here <

... Melbourne – 23-26 November > Register Here <

... Brisbane – 15-18 February > Register Here <

Register via www.knowledgelab.com.au (if you are in ANZ) or www.bpgroup.org/book-class.html.
You can speak with knowledgelab on : +61 2 8011 4476

Do you want to get in the picture? Join us soon at a session in a city near you...

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters  Champions (CPP-Master) Program

http://www.bpgroup.org/book-class.html

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html