Customer Experience Management
Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
Business Rules 2013 - Get those decision points under control
Rules should guide and help
The purpose of the Business Rules Tool Kit is to give you an actionable approach to identifying and optimizing the process-based behavior in your organization, thereby Increasing Revenues and Enhancing Customer service.
https://www.dropbox.com/s/m4e09hbdnp16oir/BPGBR_2013.docx
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