Customer Experience Management
Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
Breakpoints 2013 - make every internal interaction a successful one
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Reduce Complexity and win the Triple Crown
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The Breakpoints Tool Kit provides the means to tackle internal bureaucracy and reduce/eliminate all those hand-offs that cause all that work.
https://www.dropbox.com/s/3a4zb3aqrntkc9p/BPGBP_2013.docx
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