The quest for the Triple Crown – Four ways to transform process for success forever
There’s been much discussion about the Successful Customer Outcome across several LinkedIn threads recently
(see http://linkd.in/DanielaProcess, http://linkd.in/ProcessDick, http://linkd.in/ProcessGeoff, and http://linkd.in/ProcessNic)
however that isn’t the only way to move processes Outside-In. In fact there are FOUR tried, tested and proven approaches to simultaneously reduce costs, improve revenues and enhance customer service (winning the Triple Crown).
You can explore this territory by visiting the following mini articles. Next week we’ll feature several recent webcasts.
(see http://linkd.in/DanielaProcess, http://linkd.in/ProcessDick, http://linkd.in/ProcessGeoff, and http://linkd.in/ProcessNic)
however that isn’t the only way to move processes Outside-In. In fact there are FOUR tried, tested and proven approaches to simultaneously reduce costs, improve revenues and enhance customer service (winning the Triple Crown).
You can explore this territory by visiting the following mini articles. Next week we’ll feature several recent webcasts.
Part 2: Successful Customer Outcomes
| http://bit.ly/SuccessfulCustomer |
| http://bit.ly/SuccessfulCustomer |
Part 3: Reframing process for an Outside-In world
| http://bit.ly/ReframingProcess |
| http://bit.ly/ReframingProcess |
Part 4: Rethinking the business you are in
| http://bit.ly/WhatBusinessRUin |
| http://bit.ly/WhatBusinessRUin |
If you are already qualified as a Certified Process Professional you should already have completed the Outside-In Strategic Matrix® (OI-SM) which complements the articles. Try it out for yourself and see how Outside-In you actually are.
Next week THREE webcasts to as we travel deeper into Outside-In.
