Managing customer expectations and creating the experience to deliver it makes good sense.
Why is it then almost an after-thought for most large corporates? At best it seems happen chance.
The way to success is to put the effort into creating successful customer outcomes (SCO) and then managing customers expectations to them.
Craft the associated experience and ensure all the interactions (external and internal) contribute to this SCO.
Another perspective? See http://www.successfulcustomeroutcomes.net/2014/11/customer-experience-management-truth.html
Certified Process Professional Masters (CPP-Master) Program
An internationally recognised program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service. Producing Immediate and sustainable business results across any industry and sector.
Become a qualified CPP-Master and demonstrate your professionalism.www.bpgroup.org/certification-by-city.html
Why is it then almost an after-thought for most large corporates? At best it seems happen chance.
The way to success is to put the effort into creating successful customer outcomes (SCO) and then managing customers expectations to them.
Craft the associated experience and ensure all the interactions (external and internal) contribute to this SCO.
Another perspective? See http://www.successfulcustomeroutcomes.net/2014/11/customer-experience-management-truth.html
Certified Process Professional Masters (CPP-Master) Program
(Dubai UAE Dec 7-11, Orlando US Jan 22-23, Denver US Jan 26-30, London UK Mar 2-6)
www.bpgroup.org/certification-by-city.html
www.bpgroup.org/certification-by-city.html
An internationally recognised program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service. Producing Immediate and sustainable business results across any industry and sector.
Become a qualified CPP-Master and demonstrate your professionalism.www.bpgroup.org/certification-by-city.html
