In theory, theory is great but in practice theory doesn’t work - Is NPS dead?

Has Net Promoter Score gone passed its shelf life?
On a scale of 1-10 what would you respond?
And would you kindly refer me to a friend?

Seriously though the popular NPS (well with certain executive teams) seems to have run its course.

This last year has seen a clutch of leading companies coming to the same conclusion, simply put we have to get more scientific about the Customer Experience.

Share and review the latest observations:

Stop using Net Promoter Score

Net Promoter Score Under Attack

The Net Promoter Score: Does the Single-Question Scoring System Work

Why Net Promoter Score is Not a True Measure of Customer Satisfaction

Why Net Promoter Score May Not Align With Business Results





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