When the Upside is greater than the pain of adopting something new, a new approach can breakthrough. If however the upside is not sufficient, then the status quo will remain.
So if you don’t want change personally or in your organization keep doing what you have always done. That way you will get what you have always got.
On the other hand if change is necessary you need to demonstrate a significant upside, whether that is in terms of cost reduction, revenue improvement, service enhancement and better compliance – that is the triple crown plus.
Ideally the approach you adopt will give you the capability to deliver all triple crown benefits simultaneously and in a truly sustainable, repeatable pattern.
That is precisely what the Outside-In philosophy is all about.
*** Need to know more?
> Customer Experience Management Method http://www.cemmethod.com
> Articles and Case Studies http://www.successfulcustomeroutcomes.net
> Accreditation and Certification http://www.bpgroup.org/certification-by-city.html
> Get the book (that even CEO’s can understand) http://www.outsideinthesecret.com/
> Connect on http://twitter.com/stowers and http://twitter.com/jdodkins
> Join the community https://www.linkedin.com/groups/BP-Group-1062077
On the other hand if change is necessary you need to demonstrate a significant upside, whether that is in terms of cost reduction, revenue improvement, service enhancement and better compliance – that is the triple crown plus.
Ideally the approach you adopt will give you the capability to deliver all triple crown benefits simultaneously and in a truly sustainable, repeatable pattern.
That is precisely what the Outside-In philosophy is all about.
*** Need to know more?
> Customer Experience Management Method http://www.cemmethod.com
> Articles and Case Studies http://www.successfulcustomeroutcomes.net
> Accreditation and Certification http://www.bpgroup.org/certification-by-city.html
> Get the book (that even CEO’s can understand) http://www.outsideinthesecret.com/
> Connect on http://twitter.com/stowers and http://twitter.com/jdodkins
> Join the community https://www.linkedin.com/groups/BP-Group-1062077
