The best Customer Experience insights should be quick to deliver and directly to the point.
This interview hosted by Adam Toporek with author Daniel Newman (CEO of MillennialCEO.com) has several interesting reflections with a few home truths in less than 5 minutes.
It is these lessons that Process Professionals need to incorporate across the enterprise through the new metrics associated with Outside-In. Review the upcoming global program via http://www.bpgroup.org/certification-by-city.html
This interview hosted by Adam Toporek with author Daniel Newman (CEO of MillennialCEO.com) has several interesting reflections with a few home truths in less than 5 minutes.
It is these lessons that Process Professionals need to incorporate across the enterprise through the new metrics associated with Outside-In. Review the upcoming global program via http://www.bpgroup.org/certification-by-city.html
