Voice of Customer (doh)

Business Process Management - what is it?
http://youtu.be/NO54KXxTp9I

Moments of Truth - what are they?
http://youtu.be/OT_2cqMtrUw

Breakpoints and Business Rules?
http://youtu.be/_8KSN_McWIg

Successful Customer Outcomes (SCO's) http://youtu.be/u4keI_kmdxM 

Voice of Customer? http://youtu.be/bTbHrxi1Vq4  

Latest CPP program – Levels 1-8
http://www.bpgroup.org/certification-by-city.html

Linked In (Over 10,000 members now)  BP Group overall 85,000
Certified Process Professionals 25,000+