Customer Experience Management

Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.

Customer Expectations in this coming year

12 CRUCIAL CONSUMER TRENDS FOR 2012
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      • How can you sell process to everyone?
      • This week a large part of the BP Group team and l...
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      • Customer Expectations in this coming year
      • Recommended Upcoming Conferences for the 2012 diary
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