Showing posts with label ranjay gulati. Show all posts
Showing posts with label ranjay gulati. Show all posts

The Outside-In Approach to Customer Service

From the desk of James Dodkins...

This week I'm going to pass the baton over to Ranjay Gulati.

He is the Professor of Business Administration at Harvard Business School,
and talks about 'Outside-In' in great detail.


Read this fantastic article here http://hbswk.hbs.edu/item/6201.html