Customer Experience Management
Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
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Sunil Dutt Jha
.
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Showing posts with label
Sunil Dutt Jha
.
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Outside-In - The Secret keynote from Bangalore
Keynote address delivered in Bangalore at the 6th Annual Enterprise & IT Architecture conference hosted by iCMG. Updated and revised for the 5th edition of the book "Outside-In - The Secret"
Outside in The Secret_Architects_World_keynote_2011
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