Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
A very old question, a very new Answer
At a recent senior executive seminar we were discussing the theme of Successful Customer Outcomes (SCO) and one question which cut to the quick deserves more after thought. Picture a dark, dingy Victorian meeting room in central London, the sleet slapping against the windows and it is late on a winter's afternoon. The bright spot? [more]