Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
Customer Age thinking - the changing face of Public Service
In many countries, the phrase public service is considered something of an anachronism. At all levels of government and government led services, customers perceive that overall they get a raw deal when compared to the levels of service they now regularly expect from privately held organizations. In this article we will explore how Customer Age [more]