Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
Delivering Customer Service to reduce costs, improve revenue and enhance Service
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else". Sam Walton, founder Walmart. And never has there been a time when this is more true. Competition, globalization, conformance, complexity are all things forcing us to look at how work [more]