Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
Put on Your Running Shoes - the launch of the Nipple?
Achieving Successful Customer Outcomes (SCO’s) is not just an internal exercise. Powerful SCO’s may be created through partnerships with otherwise completely different industries. Look at your services and products through the customers eyes and powerful market winning solutions emerge. Such is the tie up between Nike and Apple recently. A combination of products - the Apple [more]