Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
Three Steps to Heaven
Successful Customer Outcomes - Three Steps to Heaven? Take the Lift Just the other day I was standing in the lobby of a hotel waiting for the elavator to arrive. I had plenty of thinking time while I waited, and I was reminded of a great recent example of customer-focused innovation. I don't know whether your [more]