Participation required...
We are on target for the next book and are now seeking contributions from interested folks who feel capable of answering a range of easy questions related to Moments of Truth, Successful Customer Outcomes and Expectations. If you wish to participate, and of course receive acknowledgement for your contribution, then let me know at groundbreak@ bpgroup.org . I will then explain more ;-)
Regards
Steve
Previous Books:
2006 - Customer Expectation Management: Success Without Exception
http://tinyurl.com/6cdo6e
2005 - Thrive!: How to Succeed in the Age of the Customer
http://tinyurl.com/5huun2
2005 - In Search of BPM Excellence
http://tinyurl.com/6cdo6e
1994 - An Executives Guide to BPR
http://tinyurl.com/6y2t9s
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