The Bottom Line
- 76% of consumers say they view customer service as the true test of how much a company values them. (Aspect)
- 60% of consumers have higher expectations for customer service now than they did just one year ago. (Parature)
- 74% of consumers have spent more due to good customer service (Ebiquity)
- 67% of consumers cite bad experiences as reason for churn. (Esteban Kolsky)
- $41 billion is lost by U.S. companies alone each year due to poor customer service. (NewVoiceMedia)
- Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 7x as likely to try a new offering, and 4x as likely to refer. (Temkin Group)
Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success
Certified Process Professional Masters Champions (CPP-Master) Program
An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.
Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html
