... 3 great 2015 quotes ...
By 2017, 67% of customer service interactions won’t require
By 2017, 67% of customer service interactions won’t require
a human. Are you ready?
Gartner (March 2015)
In a survey of 362 companies
80
percent
of them thought they
delivered a superior customer experience. When independent
consultants surveyed the customers, they found that only 8
percent rated their
experience as superior. How are you
performing?
Bain and Co. (2015)
“Customers don’t necessarily stay
because they’re satisfied,
but they often leave because they’re not.”
Don Pepper (2015)
The CEMMethod (v10) teaches and guides how to ensure you are ready for today, tomorrow and the next decade. Review the upcoming sessions at: http://www.bpgroup.org/book-class.html
