Customer Experience at its best - new book worth a read

James Dodkins new eBook launched in December 2014, “Foundations for Customer Centricity.” explores the basis of what makes a great Customer Experience.

The book delivers a pragmatic and executable plan that provides the means for organizations to deliver on the promise of Customer Centricity in terms of cost, revenue and service.

Get the book here: http://bit.ly/foundationsEbook

Participate in James Dodkins appearances in Florida w/c 19 January: http://www.pexweek.com/AgendaSection.aspx?tp_day=46284&tp_session=60456

Connect with James: http://twitter.com/jdodkins  

Evaluate the approach (45 minute webinar): http://bit.ly/BPGJan2015

Join and share your understanding on Linked-in: https://www.linkedin.com/groups?gid=8234289


Keywords: CX, Customer Experience, Customer Experience Management, Customer Centricity, Successful Customer Outcomes





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