Achieving Successful Customer Outcomes with BPM, CEM and Outside-In thinking and practice.
Slash Costs But don't Kill the Business
Approaches such as Lean and Six Sigma are having a tough time in the face of a compelling need to dramatically reduce costs caused by the current economic downturn, credit squeeze and market volatility. Companies are looking beyond the ‘business as usual’ 5-10% annual reductions and need to slash costs just to stay in business. Tightening belts and just ‘doing things right’ really isn’t good enough anymore as long established companies go to the wall on the back of short term and short sighted decisions made in better times.. {...} more